Effective Date: 

At Story Coffee, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, website, or digital platforms.

1. Information We Collect

We may collect the following information:

a) Personal Information

• Name
• Phone number
• Email address

b) Order & Visit Information

• Orders placed
• Visit history
• Reservations and special requests
• Feedback and support requests

c) Technical Information

• IP address
• Browser and device details
• Pages visited and interaction data

2. How We Use Your Information

We use your data to:

• Process orders and reservations
• Send confirmations, updates, and relevant offers
• Improve services and customer experience
• Provide customer support
• Maintain safety and legal compliance

3. Data Sharing

We do not sell or rent personal information. Data may be shared:

• With user consent
• When legally required
• With trusted partners such as payment, delivery, or technology providers under confidentiality agreements

4. Data Security

We protect your information using:

• Secure systems and restricted access
• Encrypted storage where appropriate
• Regular security updates
• Internal privacy controls

5. User Rights

Users may:

• Access their personal data
• Request corrections or deletion
• Withdraw consent for marketing
• Restrict or object to certain data uses

6. Cookies and Tracking

We may use cookies to:

• Improve website functionality
• Understand visitor behaviour
• Enhance user experience

Users can control cookies through their browser settings.

7. Data Retention

We keep personal data only as long as needed for operations, legal compliance, and service improvement.

8. Changes to This Policy

This Privacy Policy may be updated from time to time. Changes will be posted here, and continued use of Story Coffee services means acceptance of the updated policy.

9. User Contact Information

Users may contact Story Coffee regarding privacy or data concerns through the following channels:

Story Coffee
Email:
Phone:
Address: